May 21, 2013
Kathy A.,Houston*, TX
"The representative was good. The workers were on time and very courteous."
Customer Experience Rating: 5
Apr 25, 2013
Eric and Holly R.,Houston*, TX
"Between Ben and the supervisor the painters had all the tools and info they needed to get the job done. It was a complicated job and they did a good."
Customer Experience Rating: 5
Apr 18, 2013
Michael H.,Houston*, TX
"very professional and good quality work."
Customer Experience Rating: 5
Apr 12, 2013
Clara Luz M.,Houston*, TX
"Keith Young, the local guy, is very knowledgeable. From the top down, the project was well scoped. The project was not the cheapest but it was realistic and the work boss, Ben, was superb. The colour coordination was very fun and upbeat. The painting job itself, it was quite custom at our house, and they did a spectacular job. "
Customer Experience Rating: 5
Apr 02, 2013
Gene and Jeannie W.,Houston*, TX
"Very good experience. Performed exactly the way they presented it. Could start within a few days of acceptance and completed in exactly the amount of time stated in the proposal. I would recommend this company and I would use them again."
Customer Experience Rating: 5
Apr 02, 2013
Jeff P.,Spring*, TX
"There were a few small spots missed that i was able to paint when i painted the room the first time that the painters claimed they couldnt get to. It was a simple fix. The painters other than that were great. Very nice, polite, and did a wonderful job"
Customer Experience Rating: 4
Mar 15, 2013
Brad D.,Houston*, TX
"They just did a great job."
Customer Experience Rating: 5
Mar 09, 2013
Lee and Breann N.,Houston*, TX
"The quality of the work was amazing. They made parts of my house look better than the day I bought it."
Customer Experience Rating: 5
Feb 28, 2013
John and Kelly L.,Houston*, TX
"Very good communication. Keith, came out and did a very thorough inspection. He sent me a very detailed proposal with all of the work that was going to be done. He followed up very quickly. The crew that came out were wonderful. They were very clean, accommodating, and worked very hard."
Customer Experience Rating: 5
Feb 21, 2013
Fred and Diane S.,Houston*, TX
"They did good work. The owner came out and talked to us, explained everything, and let us know what was going on."
Customer Experience Rating: 5
Feb 21, 2013
Brian M.,Houston*, TX
"Maybe pay a bit more attention to the details."
Customer Experience Rating: 4
Feb 14, 2013
Susan W.,Houston*, TX
"Keith, Ben, Robert, Kelvin and Jimmy are very professional and the work they provided made big improvements to our home. We are very pleased with the painting so far... exterior to come. Thanks."
Customer Experience Rating: 5
Feb 06, 2013
Michael A.,Houston*, TX
"The attention to detail and the willingness of the painters to come back and see if they missed anything. The work envrionment was kept clean. They just seemed caring, and they seemed like they wanted me to be happy with the project."
Customer Experience Rating: 5
Feb 04, 2013
David and Arleen G.,Houston*, TX
"Painters were courteous, on time, finished their work, and they did a great job."
Customer Experience Rating: 5
Jan 29, 2013
Pete and Kellie L.,Houston*, TX
"Dealing with Keith and the guys was really great, they were very professional."
Customer Experience Rating: 5
Jan 11, 2013
Matt A.,Houston*, TX
"Professional attitude; attention to detail; executed well - good final product; upfront with quote and no hidden charges/fees."
Customer Experience Rating: 5
Jan 09, 2013
Sandra M.,Houston*, TX
"Painting team was extremely courteous, completed the project timely, thoroughly cleaned all areas, and performed an excellent job."
Customer Experience Rating: 5
Dec 31, 2012
Steve N.,Houston*, TX
"They did a great job and did it all on time. It was not a tedious process at all. Their follow up was fantastic."
Customer Experience Rating: 5
Dec 30, 2012
Richard and Marquet W.,Houston*, TX
"Keith was able to come by within just a day or two of our initial contact which was the Friday before Christmas and gave us an estimate on the spot. We solicited another company but we didnt receive the estimate until a week after our initial appt and it was considerably higher and was going to take longer. He tried to setup a Color Consultation but with it being so close to the holidays and our need to have the painting done as soon as posible it couldn't be done. He was able to schedule the painters to start the day after Christmas. Keith was at our house that Wed morning to introduce us to the crew and his manager Ben and advised us of the crews daily start and end time. They were able to do minor sheetrock repairs as well. The crew was punctual every day and was able to complete the job a half day sooner. They cleaned up everything at the end of each day. Keith, Ben and the crew were awesome and did an awesome job. We will recommend them to our friends and family and will most definitely call them for our next painting project."
Customer Experience Rating: 5
Dec 21, 2012
Tom L.,Richmond*, TX
"Caught things without having to be told.
Give cuatomwr
"
Customer Experience Rating: 4
Dec 03, 2012
Jason W.,Houston*, TX
"Pete was in time and the finished work is excellent."
Customer Experience Rating: 5
Nov 10, 2012
Joe D.,Houston*, TX
"Attention to detail, confirming every step of the way"
Customer Experience Rating: 5
Nov 07, 2012
Jennifer C.,Houston*, TX
"Quality of the work and prompt service"
Customer Experience Rating: 5
Oct 17, 2012
Greg and Kim L.,Houston*, TX
"Everything from the start to the end of the job. The price was very good and the crew was friendly. "
Customer Experience Rating: 5
Oct 15, 2012
Victor B.,Houston*, TX
"The only thing was there were some spots where the paint got splattered around in the area, so there were a couple spots i had to clean up afterwards."
Customer Experience Rating: 4
Oct 11, 2012
Victoria P.,Houston*, TX
"Well they were professional and on time. They did a good job and even fixed my telephone for me. They were really trust worthy."
Customer Experience Rating: 5
Sep 25, 2012
Walter G.,Houston*, TX
"They are great."
Customer Experience Rating: 5
Sep 25, 2012
Monique and Samuel R.,Houston*, TX
"The work was well done, and everything was completed to my satisfaction. There were no paint droppings and the team cleaned up well."
Customer Experience Rating: 5
Sep 17, 2012
Louis I.,Houston*, TX
"Constant follow up and quick response."
Customer Experience Rating: 5
Sep 13, 2012
Laurie and Steve C.,Houston*, TX
"Quality people - from Keith Young to Robert (supervisor) to Adrian and every one of the workers. Consistent attention to detail and a high-quality finished product."
Customer Experience Rating: 5
Sep 10, 2012
Jane J.,Houston*, TX
"Everything wasd completed on time with total cleanup by the painters. The kitchen is gorgeous! I am so very happy with the work and will be calling again for another project."
Customer Experience Rating: 5
Aug 27, 2012
Matt B.,Houston*, TX
"Professionalism of the Keith Young and the painting crew and overall quality of work. "
Customer Experience Rating: 5
Aug 27, 2012
Paul and Mary H.,Houston*, TX
"The crew was tired one day. An day off would have helped them, I think. It was VERY difficult for me to give a 4 instead of a 5, because I really am very satisfied. The place looks great. The workers have done absolutely everything asked of them. There was just that one day when I think they were tire and they overlooked one thing. Can I go 4.7???"
Customer Experience Rating: 4
Aug 14, 2012
Justin and Tiffany S.,Richmond*, TX
"It was the fact that I needed some work done in a hurry and they were able to get it done. I had to go out of town for job training. And between fixing the damage and the paint job. It was done in a very timely manner. "
Customer Experience Rating: 5
Aug 10, 2012
Brandy C.,Houston, TX
"It just took a while to get it set up. It just could have been a little quicker. "
Customer Experience Rating: 4
Aug 07, 2012
Sarah B.,Houston*, TX
"Having everything done right the first time would have been better."
Customer Experience Rating: 4
Aug 06, 2012
Steve and Sheena K.,Houston*, TX
"There were two areas that had some paint splashes on them. Other than that everything was good."
Customer Experience Rating: 4
Jul 30, 2012
Feng H.,Houston*, TX
"professional job"
Customer Experience Rating: 5
Jul 27, 2012
Bettye and Diego A.,Houston*, TX
"Painters have been very thorough, working quickly but with patience and paying attention to detail. The foreman has been easy to work with and has tried to complete any request we have made."
Customer Experience Rating: 5
Jul 23, 2012
Susan D.,Houston*, TX
"Excellent attention to detail. Very good resutls. Excellent customer service. Prompt call backs. Able to work within the timework forecast at the beginning of the project. Absolute adherence to the bid as presented. "
Customer Experience Rating: 5
Jul 23, 2012
Brooks & Ashley R.,Houston*, TX
"Strong communication and follow through on the painting job."
Customer Experience Rating: 5
Jul 19, 2012
Sheila V.,Houston*, TX
"The person that was Project Manager, he coordinated everything. His communication skills were very good, his crew did an amazing job."
Customer Experience Rating: 5
Jun 11, 2012
Jerry R.,Houston*, TX
"Professionalism and high quality of workmanship"
Customer Experience Rating: 5
May 28, 2012
Richard and Robin H.,Houston*, TX
"Very professional, courteous and always a job well done!"
Customer Experience Rating: 5
May 23, 2012
Andrew S.,Houston*, TX
"They did a very thorough job in a very professional manner. Job was done on time with no hidden fees or additional costs."
Customer Experience Rating: 5
May 21, 2012
George and Maggie P.,Houston*, TX
"Conscientious - and careful - workers who were given close supervision - and who worked steadily. They also did a great job of claning up after themselves!"
Customer Experience Rating: 5
May 14, 2012
Dolores C.,Houston*, TX
"Prompt and courteous. Always cleaned up the site before leaving for day. Keith was very nice and professional. "
Customer Experience Rating: 5
May 07, 2012
Dan and Kathy N.,Houston*, TX
"They were very curtious did a little extra work for me that was nice for them to do that."
Customer Experience Rating: 5
May 01, 2012
Jeff G.,Houston*, TX
"Absolute professional. Working with Keith Young has been a pleasure. From qoute to completing the job he was always informative of the process. Even went the extra mile to make sure the whole house turned out great - painted a couple little extras for me. I'd definetly refer him and his company CertaPro Painters of Houston to anyone looking for painting work. Top notch job!!"
Customer Experience Rating: 5
Apr 26, 2012
Peter D.,Houston*, TX
"Timely completion, work quality & neatness."
Customer Experience Rating: 5
Apr 26, 2012
Steve and Dondi K.,Houston*, TX
"Attention to detail, courteous and hardworking, great over all experience working with Keith, Robert, and the entire crew."
Customer Experience Rating: 5
Apr 25, 2012
Ed F.,Houston*, TX
"Make timely (early) drywall repairs instead of waiting until the job is complete and then having to charge a great deal more due to paint and texture. Secondarily, it appears that the preparation and/or primer used on the commecial metal doors is not adhering to the metal - at least in some areas."
Customer Experience Rating: 4
Apr 09, 2012
Pamela S.,Houston*, TX
"Everything from the proposal stage to the follow-up was very professional. Keith was very responsive and "rolled with the changes" as I changed my mind on the scope and colors of my exterior paint job. The color consultant was a nice addition to the service."
Customer Experience Rating: 5
Apr 09, 2012
Lee and Breann N.,Houston*, TX
"Very professional work- Certa Pro went above and beyond, even including a few nice extras into the scope of work that were not charged. "
Customer Experience Rating: 5
Mar 26, 2012
George S.,Bellaire*, TX
"The experience from the beginning phone call to the final clean up was friendly,efficient,proficient,and high quality."
Customer Experience Rating: 5
Mar 25, 2012
Kelly C.,Katy*, TX
"They did a good job and very professional.
"
Customer Experience Rating: 5
Mar 20, 2012
Michelle D.,Houston*, TX
"They were on time with everything. The work looks great. They had good communication skills. We communicated pretty well."
Customer Experience Rating: 5
Mar 19, 2012
Talia J.,Houston*, TX
"Keith Young is amazing. I have truly never worked with such a conscientous contractor who paid such attention to detail. His team was also wonderful and the paint work done in the house was excellent. I will recommend this team to anyone I know looking for painters, and will definitely use them again. We have worked with many different painting services in the past and Keith's team blew them all out the water."
Customer Experience Rating: 5
Feb 15, 2012
Mike M.,Houston*, TX
"Keith and the crew were very easy to work with. They were very professional and met deadlines when they said they would. The work that was done was of highest quality. Mike McGilvray"
Customer Experience Rating: 5
Dec 22, 2011
Ryan and Andrea F.,Houston*, TX
"He did everything we asked him to do and they touched up on a few areas with no problem."
Customer Experience Rating: 5
Dec 16, 2011
Roger R.,Houston*, TX
"This is our second experience with CertaPro headed by Keith Young and his team of professionals. Job was completed in a timely manner. Staff was friendly, fast, efficient and always caring for customer property. Keith Young always followed up on job progress and we will definitely use and recommend his company again. Thank you CertaPro."
Customer Experience Rating: 5
Dec 05, 2011
Robertson B.,Houston*, TX
"Work done as promised. Cooperative workers. Pleasant interactions."
Customer Experience Rating: 5
Nov 18, 2011
Eric J.,Houston*, TX
"Prompt painting; good customer relations."
Customer Experience Rating: 5
Nov 11, 2011
Cindy B.,Houston*, TX
"They were on time, very professional and kept everything every clean. They did a good job."
Customer Experience Rating: 5
Oct 07, 2011
Kimberley M.,Houston*, TX
"They were very responsive and got the work done right away."
Customer Experience Rating: 5
Sep 09, 2011
George and Heather G.,Houston*, TX
"They just did a good job and were fast and courteous and cleaned up and were everthing you could want."
Customer Experience Rating: 5
Aug 29, 2011
Matt B.,Houston*, TX
"Work was done efficiently and quickly. The crew showed up on time and worked hard all day."
Customer Experience Rating: 5
Aug 24, 2011
Joseph (Scooter) S.,Houston*, TX
"They did what they said they were going to in the time alotted. It was good work."
Customer Experience Rating: 5
Aug 02, 2011
May N.,Houston, TX
"Great communication, thorough job, friendly employees"
Customer Experience Rating: 5
Jun 23, 2011
Wes H.,Houston*, TX
"Keith gives you a really great job and confidence. I felt like I was dealing with someone on a managerial level."
Customer Experience Rating: 5
Jun 22, 2011
Annie M.,Houston*, TX
"Easy and quick interaction with owner/scheduler. Great attitude--and wonderful work product."
Customer Experience Rating: 5
Jun 21, 2011
Deanna M.,Houston*, TX
"While preparing the house up front was tiring,the actual process of the crew painting the interior seemed effortless as they transitioned from room to room. "
Customer Experience Rating: 5
Jun 06, 2011
Larry and Joanna S.,Houston*, TX
"The painters were there when they said they would be and they finished on time. The work looks amazing "
Customer Experience Rating: 5
May 29, 2011
Bobbie W.,Jersey Village*, TX
"My experience was very close to a 5; however, communication could have been a little better. Once the contract was signed and color chosen, I had to follow up after 10 days to find out when the job would start. Then the communication directly before the assigned start date was left until the last minute as well. Otherwise, the work was superb, everyone was great to deal with and I'm very happy."
Customer Experience Rating: 4
Apr 25, 2011
Heidi V.,Houston*, TX
"Painters were smiling and so interested in making sure I was pleased with the work. And I am."
Customer Experience Rating: 5
Apr 21, 2011
Jack and Mary K.,Houston*, TX
"Very professional Did a great job cleaning up Also the outcome is excellent"
Customer Experience Rating: 5
Apr 14, 2011
Kevin and Erin S.,Houston*, TX
"It was done in a shorter amount of time then quoted and it was perfect."
Customer Experience Rating: 5
Mar 25, 2011
Robert W.,Houston*, TX
"Keith Young and his level of professionalism and detail and commitment to understanding what we're looking for . The crew, including the head (I think his name was Robert), were very respectful and clean and professional when they came into our house. They were very good about cleaning up when they left and they were efficient."
Customer Experience Rating: 5
Mar 21, 2011
Larry and Becky D.,Richmond*, TX
"Guys were very professional and quick. The house is beautiful. They did a wonderful job."
Customer Experience Rating: 5
Mar 01, 2011
Ed and Debbie K.,Houston*, TX
"workers were here on time every day. job was completed in a timely fashion. all workers were very nice and professional."
Customer Experience Rating: 5
Feb 17, 2011
Caroline Z.,Houston*, TX
"The painting team was very informative every step of the way."
Customer Experience Rating: 5
Dec 24, 2010
Scott C.,Houston*, TX
"The interior paint was spotty in a couple places, and I caught the painters standing in the sink to work. They redid the spotty parts w/o any problem, however."
>> Certapro Response:
"Scott - I was alarmed to hear that one of my painters stood in your sink - upon completion of this project I met with the crew to discuss proper use of ladders and respecting the customer's property. I sincerely apologize that this happened during our project, this is not part of our operating procedures and will not be tolerated on future projects."
Customer Experience Rating: 4
Dec 13, 2010
Craig V.,Houston*, TX
"The painters took the time to do it right. They were very careful, neat and clean. The overall experience was wonderful!"
Customer Experience Rating: 5
Dec 13, 2010
Mary P.,Houston*, TX
"They were professional from start to finish and did a great job!"
Customer Experience Rating: 5
Dec 11, 2010
Cherry W.,Houston*, TX
"They were very polite, professional and did a good job."
Customer Experience Rating: 5
Dec 09, 2010
Gary C.,Houston*, TX
"The overall quality and detail of the paint lines in the house. The schedule that Keith originally proposed was right on time. Everything worked out as planned. I've not had a professional painter do my entire home before and I was extremely impressed with the level of professionalism CertaPro came in with. It was like any of the vendors that come into my office. It wasn't a sketchy painter and he made me feel comfortable by presenting himself in a professional manner."
Customer Experience Rating: 5
Dec 09, 2010
Michael & Pauline D.,Missouri City*, TX
"They were fantastic"
Customer Experience Rating: 5
Dec 03, 2010
Martha K.,Houston*, TX
"I had a good bond of trust with Keith. I was very pleased with the work that was done."
Customer Experience Rating: 5
Oct 26, 2010
Arnold and Sue K.,Houston*, TX
"Excellent communication from start to finish; they really care and offer to come back for any problem, a thorough job and house looks great, competitive price too"
Customer Experience Rating: 5
Sep 28, 2010
Nina N.,Houston*, TX
"Keith was really good with teling me when they would show up and when the job would be completed. Met his deadlines and kept his appointments with me. Painters were courteous and good communications were done. Good about telling me what was going to get done. The whole thing was good."
Customer Experience Rating: 5
Sep 22, 2010
Arles and Patricia M.,Houston*, TX
"Great job!"
Customer Experience Rating: 5
Sep 22, 2010
Laine and Patricia P.,Houston*, TX
"The work and workmanship is most definitely above standard, customer service and communication are outstanding as well."
Customer Experience Rating: 5
Aug 27, 2010
Bascom B.,Katy*, TX
"Good crew"
Customer Experience Rating: 5
Aug 25, 2010
Gary and Judy H.,Houston*, TX
"From the beginning, choosing CertaPro, the color coordinator, the excellent crew and final wrap up, it's been an easy process."
Customer Experience Rating: 5
Jul 13, 2010
Don and Sherry F.,Houston*, TX
"Keith Young! Very professional and I believe very fair."
Customer Experience Rating: 5
Jul 12, 2010
Carlos & Desirae M.,Bellaire*, TX
"The job was done in a timely manner, and the workers were very respectful"
Customer Experience Rating: 5
Jun 17, 2010
Connie M.,Houston*, TX
"They did everything I asked them to and in a very professional manner.
"
Customer Experience Rating: 5
Jun 14, 2010
Bernard and Marie C.,Houston*, TX
"Keith Young constant involvement"
Customer Experience Rating: 5
Jun 12, 2010
Gary K.,Houston*, TX
"Although there were a few minor problems (that I have already discussed with Keith Young, the painters were courteous, got the job done efficiently, and responded courteously to my requests."
Customer Experience Rating: 5
Jun 09, 2010
Veronica F.,Houston*, TX
"The job was done quickly and efficiently. The painters were very professional and tidy."
Customer Experience Rating: 5
Jun 07, 2010
Wilson T.,Houston*, TX
"Excellent service and job well done"
Customer Experience Rating: 5
May 16, 2010
Edward and Veronica D.,Houston*, TX
"Prompt responses to all of our questions, professional and courteous staff, good looking finished paint job. In fact, we were just remarking how bright and cheerful our home now looks. I would certainly recommend your company. Thank you."
Customer Experience Rating: 5
May 10, 2010
Richard H.,Houston*, TX
"Great communication with the owner.
The painters were friendly and helpful.
Everyone was accessible and ready to address and concerns we had.
The site was left clean."
Customer Experience Rating: 5
Apr 26, 2010
Usama B.,Houston*, TX
"Keith Young handled all aspects in a very professional, prompt and courteous manner."
Customer Experience Rating: 5